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🔒 Privacy Policy
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BitByte (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services or visit our website.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email, phone number, company details, billing information.
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Technical Information: Device details, IP address, browser type, operating system.
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Service Data: Information provided during IT support sessions, including system logs or error reports.
2. How We Use Your Information
Your information is used to:
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Provide and manage IT support services.
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Respond to inquiries and service requests.
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Improve our offerings and customer experience.
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Process payments securely.
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Comply with legal and regulatory requirements.
3. Information Sharing
We do not sell or rent your personal data. Information may be shared only with:
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Trusted service providers assisting in delivering our services.
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Legal authorities if required by law or to protect our rights.
4. Data Security
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All remote support sessions are conducted via secure, encrypted channels.
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We implement industry-standard security measures to protect against unauthorized access, alteration, or disclosure of data.
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Customers are advised to maintain regular backups of their data.
5. Cookies & Tracking
Our website may use cookies and analytics tools to enhance user experience and track website usage. You can manage cookie preferences in your browser settings.
6. Your Rights
You may request to:
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Access, correct, or delete your personal information.
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Withdraw consent for data processing (subject to legal and contractual obligations).
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Opt out of marketing communications at any time.
7. Data Retention
We retain personal data only as long as necessary for service delivery, legal obligations, or business continuity.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
10. Contact Us
For any questions about this Privacy Policy or how your data is handled, please contact:
📧 Email: info@bitbyte-support.com
📞 Phone: +91-9831974221
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📑 Terms & Conditions
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Welcome to BitByte. By accessing or using our website and IT support services, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. Services Provided
BitByte offers remote IT support, including but not limited to:
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Laptop & desktop troubleshooting
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Office 365 and productivity solutions
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Antivirus and security support
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Email and printer configuration
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Network Support
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Proactive monitoring and maintenance
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For Annual Contract:
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A) Above all Points comes under Annual Contract
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B) Scope can be customised based on Joint discussion.
Services are provided on a pay-per-call or contractual basis, as agreed.
2. Eligibility
By using our services, you confirm that you:
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Are at least 18 years old.
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Have the legal authority to enter into this agreement.
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Provide accurate and complete information when requesting services.
3. Service Access & Limitations
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Services are delivered remotely unless otherwise agreed.
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Customers must ensure stable internet connectivity and provide authorized remote access to devices.
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BitByte is not responsible for issues outside its control (e.g., ISP outages, third-party vendor issues, hardware failure).
4. Payment & Fees
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All payments must be made in advance of service delivery.
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Fees are non-refundable once a support session has started.
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Additional charges may apply for extended services beyond initial scope.
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For Annual Contract 50% Payment has to be paid after generating Invoice, balance amount can be paid within next 3 months.
5. Confidentiality & Security
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BitByte ensures that all remote sessions are secure and confidential.
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No files or data will be copied, stored, or shared without customer consent.
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Customers are responsible for maintaining backups of their own data.
6. Liability Disclaimer
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Services are provided on a best-effort basis.
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BitByte is not liable for data loss, downtime, indirect, or consequential damages.
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Customers are strongly advised to maintain proper system and data backups.
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IT Support person will contact Customers on Phone Call, Whatsapp Chat/Call, Email or Text message.
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Communication language is English (Internation and National Customers), Hindi (Indian Customers).
7. Intellectual Property
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All content on our website, including text, graphics, and logos, is the property of BitByte.
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Customers may not reproduce or misuse any content without prior written consent.
8. Termination of Services
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BitByte reserves the right to suspend or terminate services in cases of misuse, non-payment, or violation of these terms.
9. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in North 24PGS, West Bengal.
10. Contact Us
For queries regarding these Terms & Conditions, please contact:
📧 Email: info@bitbyte-support.com
📞 Phone: +91-9831974221
11. Disclaimer: The “Pay-Per-Call” or “On-Demand IT Support” service model is a proprietary concept of BITBYTE-Support.com. Any unauthorized use, replication, or representation of this concept without prior written consent from BITBYTE-Support is strictly prohibited. All rights are reserved.
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💳 Refund & Cancellation Policy
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Effective Date: [Insert Date]
At BitByte, we strive to deliver reliable and effective IT support. This Refund & Cancellation Policy explains how cancellations and refunds are handled.
1. Service Booking & Payment
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All IT support sessions are provided on a pay-per-call basis.
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Customers must make payment in advance to confirm a booking.
2. Cancellations
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A booking may be canceled or rescheduled up to 6 hours before the scheduled session at no extra cost.
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Cancellations made within 6 hours of the scheduled session are non-refundable.
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To cancel or reschedule, customers must contact us at:
📧 support@bitbyte-support.com | 📞 +91-9831974221
3. Refunds
Refunds will only be issued under the following conditions:
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If the session could not be delivered due to technical issues on our side.
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If the service was not initiated from us and canceled in line with the above timeline.
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If payment was made by mistake (e.g., duplicate transactions).
Refunds will not be issued for:
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Services already started or completed.
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Issues caused by third-party vendors, internet connectivity, or customer hardware failure.
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Dissatisfaction due to unmet expectations outside the defined scope of service.
4. Refund Process
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Approved refunds will be processed within 7–10 business days to the original payment method.
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Any payment gateway or transaction charges are non-refundable.
5. No-Show Policy
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If a customer fails to attend a scheduled session without prior notice, the session will be considered used and is non-refundable.
6. Disputes
For disputes related to refunds or cancellations, customers may escalate to our support team via email. All disputes will be handled in accordance with the laws of India.
Any legal procedure comes under Subject to North 24PGS Jurisdiction.
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